We will arrive at your home and will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
WHAT SHOULD I EXPECT ON MY FIRST APPOINTMENT?
WILL I HAVE THE SAME CLEANING PERSON EACH VISIT?
Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.
WHAT IS GREEN HOME CLEANING?
We pamper all our clients with our Eco-Friendly House cleaning at no extra charge. The difference is that your home is cleaned with Natural Cleaning Products with NO harsh cleaning chemicals.
DO I NEED TO BE HOME THE DAY OF CLEANING?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!
CAN I SKIP OR RESCHEDULE AN APPOINTMENT?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it altogether.
WHAT IF I AM NOT SATISFIED WITH MY CLEANING?
Your complete satisfaction is very important to us. That is why we offer a 24-hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Please note that refund are not offered without the Re-clean being accepted. Re-clean will only be completed with-in 48- hours window from your date of service otherwise, it will be denied. No refund will be accept if Re-clean is denied.
ABOUT OUR FLAT RATE SERVICES
Your fee is based on the quality and completion of the job. We cannot offer a discount because the provider completed the job faster or slower than anticipated
We cannot complete any cleaning of outdoor areas, biohazards, inside machinery like dishwashers, washing machines, inside the stove hood, etc.
We can provide an estimate for the length of the service, however, we cannot guarantee how long the appointment will take.
You are welcome to specify if you are only interested in booking for a finite amount of time, however, we cannot guarantee completion of the job if you are imposing a cut-off.
The cleaner(s) cannot perform junk removal larger than a few regular sized trash bags, so please be sure that any large debris is removed or relocated prior to the cleaning.
Please empty all cabinets and defrost all freezers prior to service with these extras, if applicable.
The cleaner(s) will bring all necessary supplies unless you’d like them to use something specific, in which case it can be left on premises for them with instructions on how/where to use.
Please note that the cleaner(s) will not be able to bring a step stool or ladder, so if there are any extremely high or out of reach areas that you’d like cleaned, we ask that you provide a safe means of access.
CLEANING CHECKLIST
CLEANING FOR ALL ROOMS
Dust picture frames, shelves, knickknacks, furniture, baseboards, lamps, ceiling fans, blinds and woodwork
Remove all cobwebs
Dust window sills, ledges, and doors
Clean glass surfaces, interior and exterior glass on doors, and mirrors
Vacuum all floors, carpets, rugs and stairs (as well as trim every room and space with vacuum wand)/Mop all floors (Scrub any hard to get spots with scrub brush)
Remove trash and replace bags
Make beds (Will change sheets if sitting out)
KITCHEN CLEANING
Disinfect counter tops & back splashes
Scrub and sanitize sinks
Clean and polish the exterior of stove, refrigerator, dishwasher any other small appliances.
Wipe microwave oven inside and out
Clean and disinfect dining table tops
Cleaning of outside surface of range hood
Remove all cobwebs
Dust window sills, ledges, and doors
Clean glass surfaces, interior and exterior glass on doors, and mirrors
Vacuum all floors, carpets, rugs and stairs (as well as trim every room and space with vacuum wand)/Mop all floors (Scrub any hard to get spots with scrub brush)
Remove trash and replace bags
Make beds (Will change sheets if sitting out)
BATHROOM CLEANING
All mirrors and counter tops
Scrub and sanitize showers, bathtubs and sinks.
Clean and sanitize vanities, backsplashes and toilets.
Clean glass surfaces and mirrors
Wash entire floors and corners
DEEP CLEANING EXTRAS
Professional Organizing Services
Clean baseboards & interior doors
Stove pulled out, inside and outside cleaned
Refrigerator pulled out and outside cleaned (Inside cleaned if empty)
Interior Window Cleaning (if accessible, inside only)
Cabinets Exterior (Interior only if empty)
Vacuum upholstered furniture, including under cushions.
ALL ROOMS
| Services | Standard Clean | Deep Clean |
|---|---|---|
| Dust picture frames, shelves, knickknacks, furniture, baseboards, lamps, ceiling fans, blinds, and woodwork | check | check |
| Remove all cobwebs | check | check |
| Dust window sills, ledges, and doors | check | check |
| Clean glass surfaces, interior and exterior glass on doors, and mirrors | check | check |
| Vacuum all floors, carpets, rugs, and stairs (as well as trim every room and space with a vacuum wand)/Mop all floors | check | check |
| Vacuum all floors, carpets, rugs, and stairs (as well as trim every room and space with a vacuum wand)/Mop all floors (Scrub any hard to get spots with a scrub brush) Remove trash and replace bags | check | |
| Remove trash and replace bags | check | check |
| Make beds (Will change sheets if sitting out) | check | check |
| Clean baseboards | check |
KITCHEN
| Services | Standard Clean | Deep Clean |
|---|---|---|
| Disinfect countertops & backsplashes | check | check |
| Scrub and sanitize sinks | check | check |
| Disinfect and polish taps | check | check |
| Clean and polish the exterior of the stove, refrigerator, dishwasher any other small appliances. | check | check |
| Clean and disinfect dining table tops | check | check |
| Cleaning of the outside surface of the range hood | check | check |
| Remove all cobwebs | check | check |
| Dust window sills, ledges, and doors | check | check |
| Clean glass surfaces, interior and exterior glass on doors, and mirrors | check | check |
| Vacuum all floors, carpets, rugs, and stairs (as well as for trim every room and space with a vacuum wand)/Mop all floors | check | check |
| Remove trash and replace bags | check | check |
| Vacuum all floors, carpets, rugs, and stairs (as well as trim every room and space with a vacuum wand)/Mop all floors (Scrub any hard to get spots with a scrub brush) Remove trash and replace bags | check | |
| Clean baseboards | check |
BATHROOM
| Services | Standard Clean | Deep Clean |
|---|---|---|
| Wipe down all mirrors and countertops | check | check |
| Scrub and sanitize showers, bathtubs, and sinks. | check | check |
| Clean glass surfaces and mirrors | check | check |
| Clean glass surfaces, interior and exterior glass on doors, and mirrors | check | |
| Clean and sanitize vanities, backsplashes, and toilets. | check | check |
| Wash entire floors and corners | check | check |
| Wash entire floors and corners (Scrub any hard to get spots with a scrub brush ) | check | |
| Clean baseboards | check |
CUSTOMER REVIEWS
I called today for a same day service They was very responsive and got to me really quick they meet my need and gave and did more than expect they was very detailed.
ulia did an amazing job! I was so impressed when I walked in and our place looked brand new.The house smells amazing! She got all the hard to get nooks and crannies of the tile in my bathroom. Will definitely only ask for her when I do my next booking. Amazing service!
Terrance responded quickly. They came out to remove my old furniture in just a few hours. Price was great. Did a great job. I will use this company again!!!!